FAQ

Contents
When is the attendant on duty?
Do your machines accept coins?
Do I need to know how to use the laundry card?
Do I need to sign up for a laundry card?
Can I use a credit card?
Can I get my money back out of the laundry card?
What if something goes wrong while I am doing my laundry?
Why do I need my laundry card to use the bathroom? Do you charge for using the bathroom?!
Are there any decent places to go while I’m waiting on my laundry?

















Q: When is the attendant on duty?
A: Always.
From open to close, Wash City Laundry will always have an attendant available.
Back to the top


Q: Do your machines accept coins?
A: No.
Our machines only accept refillable laundry cards. These laundry cards are provided to our customers for free.
Back to the top


Q: Do I need to know how to use the laundry card?
A: No.
The attendant on duty will help you to understand the simple system.
Back to the top


Q: Do I need to sign up for a laundry card?
A: No.
If you would like a free laundry card, then please let an attendant know. If you do not want to keep your laundry card, then you may get a refund on the remaining balance of the card and leave the empty card with the attendant.
Back to the top


Q: Can I use a credit card?
A: Yes/No.
A credit card may be used to pay for the wash and fold service. Laundry cards may only be filled with cash, but there is an ATM located within the store for your convenience.
Back to the top


Q: Can I get my money back out of the laundry card?
A: Yes.
Any attendant on duty will refund you the remaining balance on your laundry card.
Back to the top


Q: What if something goes wrong while I am doing my laundry?
A: We will make it right.
On a case by case basis, the attendant will handle any situation. Our success depends on your satisfaction, so that is where we focus our attention. If you are not completely satisfied, then please do leave a note or send an email; each and every owner/manager will review it and then we will reach back out to you.
Back to the top


Q: Why do I need my laundry card to use the bathroom? Do you charge for using the bathroom?!
A: No.
The bathroom is free for all of our customers. The laundry card is simply used as a key to ensure that only our customers are using the bathroom.
Back to the top


Q: Are there any decent places to go while I’m waiting on my laundry?
A: Yes.
Just within the same plaza, there is a Starbucks, a Burger King, a Subway, and a Mexican restaurant.
Back to the top